Tag Archives for " customer service "

How to Have a Happiness Problem

Your phone rings off the hook. Your Inbox is flooded with requests. Your schedule is packed. When you can’t take on any more clients and you can set whatever fees you want because you are booked solid with work, this is called a “happiness problem.” And while it can be wonderful to have all this […]

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Customer Service 101

Have you ever called a potential vendor to ask a question only to have your ear talked off and never really get an answer? Or have you ever left a voice message for someone with a great opportunity, and that person never calls you back? This is customer service 101, and it amazes me how […]

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