How to Have a Happiness Problem
Your phone rings off the hook. Your Inbox is flooded with requests. Your schedule is packed. When you can’t take on any more clients and you can set whatever fees you want because you are booked solid with work, this is called a “happiness problem.” And while it can be wonderful to have all this […]
Continue reading...Are Your Customers Getting a Busy Signal?
It’s 9:00 a.m., and I just finished dropping off my television equipment at the local cable company. What a relief! You see, a few days ago, I received an urgent notice in the mail to call a specific number. My television cable company wanted me to switch my converter box in time for the national […]
Continue reading...Customer Service 101
Have you ever called a potential vendor to ask a question only to have your ear talked off and never really get an answer? Or have you ever left a voice message for someone with a great opportunity, and that person never calls you back? This is customer service 101, and it amazes me how […]
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